Return guidelines and policy

At Technica Engineering, we offer our customers the possibility to have any malfunctioning device thoroughly analyzed and, if necessary, repaired or replaced. This service is part of our RMA (Return Merchandise Authorization) process — a streamlined procedure designed to ensure your product is back in optimal condition as quickly as possible.

We have recently enhanced our to provide you with even greater support.

*Please note that separate contact terms apply to the repair of hardware.

Faster turnaround times

More transparent communication

Easier, more efficient tracking system

All RMA cases need to opened from our Customer portal website, where you will find new features that will help in your process.

Visit our Customer Portal for tutorials and user guides

Additional information

Meaning of the symbol for the marking of electrical appliances

The symbol of the crossed-out wheeled bin on electrical appliances indicates that they must be collected separately and means that they must not be disposed of with household waste.

Personal responsibility with regard to the deletion of personal data

We explicitly point out that according to § 19a ElektroG you are responsible to delete any personal data on the appliances considered for disposal.

Return guidelines and policy

We have recently enhanced our to provide you with even greater support.

For more details, take a look at our user guide video

Additional information