Why you should get a support plan

Faster support
Get quicker responses and resolutionsfrom our expert team
More resources
Access premium training contentand use-case guides
Peace of mind
Extended warranties and advanced replacements reduce downtime
Stay updated
Receive the latest software andfirmware updates

Built for performance.

Designed for peace of mind.

Discover our tailored support plans designed to maximize the value of your Technica products. They cover a wide range of hardware products, including Capture Modules, MediaConverters, Enhanced Ethernet Switches, and SFP Modules. Each plan is meticulously configured to the serial numbers of your products, ensuring complete coverage for your entire range.

Find out more in our customer portal

Our tiers at a glance

Silver plan
For small teams needing regular updates and basic training
Adds training content and troubleshooting support
Gold plan
For growing teams that require faster support and deeper insights
Faster support SLAs
Deeper insights and more resources
Platinum plan
For enterprise users needing top-tier service and maximum value.
Top-tier service
Maximum value
Advanced replacement options

How our tiers work

Silver plan activation
The silver plan is activated by default for one year upon product purchase.
Plan identification
Plans are tied to individual product serial numbers.
Upgrade & renewal
Customers can upgrade or renew their plan at any time.
Support Availability
Support is provided via JIRA, Monday to Friday, 9 AM to 5:30 PM.

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At Technica Engineering, we design and validate the electrical and electronic systems that power the vehicles of today and tomorrow. Trusted by global OEMs and Tier suppliers, we combine cutting-edge hardware and software with deep expertise in E/E architecture, automotive security, and communication networks.
As pioneers of Automotive Ethernet and innovators in leading concepts such as zonal architecture and TSN, we provide an end-to-end approach ,  seamlessly covering every step from concept and system design to integration, testing, and validation. Our mission: to reduce complexity, accelerate development, and make mobility safer and smarter for all.
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